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DevOps Engineer
HCLTech
Campo Grande, MS - há 3 horas
Descrição do trabalho
Responsibilities
  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans
  • To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
  • To provide support for on call escalations /L3 level support and doing incident & problem management
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives


Required Skills and Experience
  • Apigee.
  • Application Development.
  • DevOps (SRE).
  • Platform Engineering.
  • Managed Services.
  • GKE (GCP Cloud Exp).
  • Advanced English and Portuguese.


Preferred Skills
  • Python, Node.js or Golang Javascript frameworks like React, Angular or Vue.js.
  • Experience with UX Design tools like Figma.
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