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Genesys Cloud
HCLTech
Diadema, SP - há 1 hora
Descrição do trabalho
Requirements:
  • Advanced English
  • Good understanding of SIP Protocols, Genesys Framework and Architecture
  • Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
  • Good troubleshooting experience in Genesys infrastructure.
  • Good understanding of the following Genesys Products
  • Design call-Flow Architect/ Script/ Data Actions/ Data table
  • Integration with Salesforce, Genesys API’s , PCI PAL, GenAI
  • Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
  • Trunks, E1/ T1(CAS, CCS), SIP etc.,
  • Gateway protocols: SIP and MGCP
  • Good ITIL Knowledge – Incident, Change & Configuration Management
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