**As a **member of the Global Applications Service Delivery team, t**he IT Product Manager (Make) **manages a team with the functional and technical expertise to design, develop and support Global Applications products to business users, including ITIL Service Delivery process and Deliver Continuous Improvement.
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**What are we looking for?
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- 5-7 years experience working on IT Products and Services
- Remote functional & line management with a global geographical scope.
- Good stakeholder management & communications skills
- Experience in external vendor management
- ITIL, PMI, Agile, DevOps, Scrum certifications will be a plus

**What will be your key responsibilities?
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- Overall accountability, including lifecycle management for services and products;
- Support, Influence and contribute with leadership teams to define strategy for IT Solutions, in line with operational excellence strategies and transformational programs and business capabilities strategies;
- Service management with 3rd Party vendors based on role model operational excellence, with overall accountability on the metrics for service (SLAs.
Availability, performance, etc);
- Escalation point for any business demands to work with the team and Business stakeholders to engage all resources needed to solve this demand;
- Collaborate with projects according to the Mars signature processes and standards;
- Budget management for all product area and functions;
- Line Management of team, with coaching and development of all the team members, including succession planning.
**What can you expect from Mars?
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- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.