Virtual Assistant (Fluent English)

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Bluedot | BPO Solutions

São Paulo, SP - há 1 hora

Descrição do trabalho

VAGA PARA TRABALHAR COMO VIRTUAL ASSISTANT PARA EMPRESA AMERICANA.

Por favor leia a descrição da vaga até o final antes de se aplicar para a vaga.

ABOUT US:

Blue Dot, located in São Paulo, Brazil, is a Contact Center and Business Process Outsourcing (BPO) company that specializes in offering seamless staffing solutions to U.S. businesses from all over Brazil. With over a decade of experience, we are experts in delivering high-quality Inbound and Outbound Contact Center Solutions. Our presence in a city of over 22 million people allows us to tap into a diverse and skilled workforce, and we're on the lookout for enthusiastic individuals to join our team. From our executives and operational leaders to our hands-on agents, everyone at Blue Dot is motivated to think creatively and tackle complex challenges.

We don't just integrate with our clients' operations; we immerse ourselves in their culture, becoming a true extension of their teams across international borders. Here at Blue Dot, we offer a myriad of roles that require varying levels of technical skills, subject matter expertise, and engineering capabilities, creating numerous pathways for career growth. If you're looking to make a real impact, collaborate on international projects, and accelerate your career in a customer-centric, technically proficient environment, then you've come to the right place.

WHAT WE OFFER:

Remuneração fixa R$ 3.500,00;
Plano de Carreira (Nível Gerencial);
Estabilidade (Long Term position);
Treinamentos e capacitações.

WHAT YOU SHOULD KNOW BEFORE YOU APPLY:

Monday to Friday 12pm to 9:00pm (BRT);

Employment Type: Full-time;

Position Level: Entry;

Key Responsibilities includes but are not limited to:

Administrative Support: Manage calendars, schedule appointments, coordinate meetings, handle emails, and create reports for our clients using Microsoft tools.
Recruiting Assistance: Engage in US recruiting processes such as sourcing, screening resumes, cold calling, interviewing candidates, scheduling and coordinating interviews, maintaining candidate databases and records, and assisting in onboarding processes for new hires.
Sales Support: Conduct market research and competitor analysis, proactively reach out to prospects through CRM tools and LinkedIn, make cold calls to prospects, verify prospect phone numbers, assist in maintaining CRM tools, generate sales reports, and aid in sales forecasting.
Customer Experience (CX): Handle customer inquiries via phone, email, or chat; ensure timely and satisfactory resolution of customer issues; collect and analyze customer feedback; and assist in the development of customer service strategies.
Project Management (PM): Assist in project planning, scheduling, and tracking; coordinate project-related meetings and communications; create and update project documentation; help with task delegation and follow-up; manage social media or content creation; and perform data entry and analysis.
Accounts Receivable (AR): Generate and send invoices to clients, monitor and follow up on outstanding payments, maintain accurate financial records, and assist in financial reporting as needed.
Phone and Communication Tasks: Make and receive phone calls on behalf of the clients or business, handle appointment scheduling, make cold calls or follow-up calls, and maintain professional and courteous communication.

YOU MUST HAVE IT:

Excellent English communication skills (expert/native proficiency level in both oral and written English);
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using office software (e.g., Microsoft Office Suite, Google Workspace).
Familiarity with CRM systems and project management tools is a plus.
Ability to adapt to different industries and tasks.
Previous experience in virtual assistance, administrative roles, or relevant fields is preferred.

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