Customer Success Manager
Marketing Ninjas
São Paulo, SP - há 1 hora
Descrição do trabalho
About Us

Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully.

Job Overview

We’re looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement.

Key Responsibilities
  • Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
  • Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
  • Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
  • Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
  • Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine, powered by GoHighLevel.
  • Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
  • Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.


What We’re Looking For
  • Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
  • Communication Skills:Fluent English speaker with excellent written and verbal communication skills.
  • Minimal accent for clear and effective communication with U.S.-based clients.
  • Tech-Savvy:Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
  • Comfortable with marketing automation and CRM tools.
  • Problem-Solving: Ability to think critically and proactively address client concerns.
  • Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
  • Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
  • Faith & Integrity: A commitment to conducting business with the highest ethical standards.


Why Join Marketing Ninjas?
  • Work with a mission-driven team that operates with integrity and excellence.
  • Remote work flexibility – work from anywhere!
  • Opportunities for growth in a fast-paced, ninja-themed marketing agency.
  • Competitive salary + performance-based incentives.
  • Supportive team environment with a strong focus on faith, values, and client success.


Ready to Join the Ninja Squad?

If you’re passionate about helping businesses grow, building strong client relationships, and delivering exceptional service, we’d love to hear from you! Apply today and become part of the Marketing Ninjas team.
Trabalhos semelhantes que você ainda não viu:
Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Architect
Trantor, São Paulo, SP

Job Title: Customer Success Architect - Cortex XDR/XSIAM (Brazil- Remote) Location: (Brazil- Remote) Language Requirement: Professional-level English About the Role We are seeking a skilled Customer Success Architect to join our Cortex XDR/XSIAM team. You will play a pivotal role in ensuring customer success by providing guidance, expertise, and support for the deployment and optimization of...

Customer Success Architect
Trantor, São Paulo, SP

Job Title: Customer Success Architect - Cortex XDR/XSIAM (Brazil- Remote) Location: (Brazil- Remote) Language Requirement: Professional-level English About the Role We are seeking a skilled Customer Success Architect to join our Cortex XDR/XSIAM team. You will play a pivotal role in ensuring customer success by providing guidance, expertise, and support for the deployment and optimization of...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Feedzai, São Paulo, SP

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Success Manager
Marketing Ninjas, São Paulo, SP

About Us Marketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses...

Customer Experience Manager
autobrush, São Paulo, SP

But first, autobrush. autobrush is an ADA-accepted and clinically proven u-shape toothbrush. It’s a brand built on innovation, disruption, and unparalleled quality. We are obsessed with our customers, passionate about learning, and known for quick pivots and an agile working environment. We are a direct response, DTC, self-funded startup. We have high expectations, and we expect that you will...

Mid-Level Customer Success Analyst
Avenue Code, São Paulo, SP

About the company: Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in...

Account Manager /Customer Success
Avipam Viagens E Turismo Ltda, São Paulo, SP

Responsabilidades e Atribuições - Gerenciar e acompanhar as necessidades dos clientes da carteira; - Apresentar e auxiliar na implantação de novos produtos; - Efetuar monitoramento de contratos firmados e garantir a entrega dos termos; - Gerenciar perdas e lucros, visando soluções para redução de custos e maximização de receitas; - Liderar revisões (Client Review); - Monitorar e alinhar a entrega...

Customer Success Manager - Cla
Teradata, São Paulo, SP

Location: Sao Paulo - Brazil Company Overview Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it's time to stop buying into partial solutions that overpromise and underdeliver. It's time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages...

Sr. Customer Success Manager
Docusign, São Paulo, SP

Sr. Customer Success Manager Customer Success | Sao Paulo, Brazil Our agreement with employees DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a...

Customer Success Client (100% Home Office)
Traffic Smart, São Paulo, SP

Customer Success Client (100% Home Office) Descrição da Vaga: Estamos em busca de um(a) Customer Success Client para integrar nosso time e ser a ponte entre nossa empresa, os leads captados e os clientes da empresa. Você será responsável por qualificar leads, converter em agendamentos e garantir a melhor experiência para os clientes atuais, ajudando-os a alcançar resultados...

Customer Success Client (100% Home Office)
Traffic Smart, São Paulo, SP

Customer Success Client (100% Home Office) Descrição da Vaga: Estamos em busca de um(a) Customer Success Client para integrar nosso time e ser a ponte entre nossa empresa, os leads captados e os clientes da empresa. Você será responsável por qualificar leads, converter em agendamentos e garantir a melhor experiência para os clientes atuais, ajudando-os a alcançar resultados...