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Workforce Management Specialist
ITC Infotech
São Paulo, SP - há 3 horas
Descrição do trabalho
Are you interested in a role where you can help guide our internal customers to success by providing them with the resources they need, all while developing your career in a new area? If so, we would be delighted to receive your application and get to know you better. Workforce management is a crucial, cross-functional team that interacts with various departments across the organization. We are expanding and excited to welcome you to our team.

Day-to-Day Responsibilities:

Resource Staffing for Project Acquisition and Delivery:
  • Collaborate with People Development Managers, Project Managers, and Market Leads.
  • Address and moderate conflicting resource requests.


Manage Subcontractor Relationships:
  • Identify and assign the appropriate resources.
  • Handle onboarding, contracts, and invoicing processes.


Monitor Performance:
  • Track resource utilization and performance metrics.


Capacity Planning:
  • Develop long-term plans that balance revenue goals with available capacity.
  • Manage the balance between hiring and attrition.
  • Ensure the right seniority and skills mix within the team.


Your Profile:
  • Strong understanding of the skills and competencies of team members across the Americas region.
  • Ability to collaborate effectively with People Development Managers to enhance team skills.
  • Experience working with Market Leads and Project Managers to understand business constraints.
  • Capability to define strategic staffing needs and plan capacity accordingly.
  • A problem-solving mindset with minimal supervision.
  • Quick to learn new systems and tools.
  • Team-oriented with a strong customer service focus.
  • Professional proficiency in English.


This role is ideal for an experienced Workforce Management Specialist with a proven track record of developing scalable teams, building high-performance rosters, and maintaining a productive workforce.

Why ITC Infotech is the Right Choice for You:

At ITC Infotech, we are committed to the well-being and growth of our employees. You'll have the opportunity to work on innovative projects using cutting-edge technologies, all while enjoying a comprehensive benefits package, direct payroll, and a supportive work environment that fosters personal and professional development.

Ready to take your career to the next level with a global IT leader? Apply now or contact us for more information about this exciting opportunity at ITC Infotech.

About Us:

ITC Infotech is a leading global provider of technology services and solutions, driven by Business and Technology Consulting. We offer business-friendly solutions that help our clients succeed and remain future-ready, leveraging our deep digital expertise, strong industry alliances, and the unique ability to draw on the vast domain knowledge from ITC Group businesses. Serving industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality, we combine traditional and innovative business models to be a long-term, sustainable partner for our clients.
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