Responsibilities:
• Software Packaging & rollout, with required Support documentation & knowledge transfer
• Development, configuration & support of On-premise and Cloud based End User Services (e.g Microsoft 365)
o Including application, endpoint and mobile device management
• Provide escalated support & troubleshooting of VMWare Horizon VDI environment
• Active Directory & Entra ID configuration, maintenance & administration
• Provide 3rd line support for the Desktop environment, applications and hardware
• Vulnerability & Software update management for Microsoft & 3rd party applications, OS & hardware
• Manage, monitor & maintain file transfer services for internal & External clients
• Desktop environment lifecycle development & automation
• Proactive performance & reliability analysis, leading to continuous improvement of the Desktop environment
• Collaborate with Internal & External Customers/Vendors to pro-actively obtain information regarding applications for packaging, problem solving or escalation
Mandatory Skills Description:
• Packaging experience with MECM/Intune
• Experience and strong knowledge of Linux
• PowerShell scripting
• Advanced VDI Administration & Troubleshooting
• Advanced Active directory administration including GPO, Intune
• Good understanding of control principles - Release, Change Management, etc
• Used to working to best practice methodologies such as ITIL
• Microsoft Office Suite 2016/365.
• Market data applications.
• Excellent understanding of build and client distribution architectures (MECM)
Languages: